" Fengye Hardware Product Warranty Terms & Conditions "

  • Thank you for using Fengye Hardware Decoration Engineering Co., Ltd. (hereinafter referred to as this website) to sell products and our store's original and authentic products, so that you can enjoy the following services. The company does not provide any form of inspection or repair for products purchased from other places.
  • 1. Please keep our warranty card (user stub) and printout of invoice/official receipt/sales receipt.
  • Customers must keep our online platform receipt to receive maintenance.
  • All information cannot be altered. When repair service is required, you must provide the above documents before it will be accepted.
  • 2. The free warranty period of the product is as follows, starting from the invoice date. The free warranty does not include consumable parts and accessories such as carbon brushes.
  • Note: This location only handles products sold by our company. Products not purchased from this website will be rejected. Please contact the merchant where you purchased the product.
  • The receiver repair location is: Room 11, 7/F, International Trade Centre, 11-19 Sha Tsui Road, Tsuen Wan , New Territories, Hong Kong Special Administrative Region, China
  • Please call 61363941 to show your purchase receipt and invoice, make an appointment for repair and provide the invoice purchased on this website.
  • Free warranty period
  • 1. DEVON series lithium battery cordless tool products [one month]
  • (excluding man-made damage, water damage, scratches)
  • 2. Consumable accessories, including lithium batteries, chargers, and household products, are not covered by maintenance.

  • 3. If the goods are damaged within 7 days after delivery, you can contact our store for a replacement.

    ii.
  • Hong Kong agent products, wireless/wired tools
  • Three months to six months, warranty card must be filled out
  • iii.
  • American Series Lithium Cordless Tools (Three Months)
  • Only for HiKOKI series products

    HiKOKI- One-year warranty for purchases made in this store (subject to receipt or proof of purchase)

  • If customers find any quality problems with the product after receiving it, please contact us immediately and return the product to us within the deadline and exchange it for the same model. Please note that the returned product must be "intactly packaged", "without any damage or scratches" and "without warranty card filled out". If the product received is "packaging damaged" or "accessories missing", When returning goods, please pack all the items you received and return them to us, including "product manual", "accessories" and "complete packaging".
  • 3. If the repair cost of a product that has expired is HK$300 or above, we will quote you a price. You can decide whether you want us to repair the product. If you decide not to repair the product and take it back, we will not charge you any extra fees. In case of any disputes, the company reserves the right of final decision.
  • The products sold in this store are all genuine original products, and the body serial number/official website can be checked.
  • 3. After-repair service
  • If the product repaired by our company is damaged/malfunctions within one week, and our technicians check and confirm that it is not related to human factors, we will provide free repair service.
  • In case of any disputes, the company reserves the right of final decision.